Research has shown that workflow redesign improves dispensing activity and free's up more time that can be used for inter-action with customers. Most importantly the process needs to reduce handling errors an all stages. By breaking the process down into its constituent parts, each stage can be looked at individually and unique methods applied to each one to make the process as safe as possible.
A good excerise is to sketch your current dispensary process flow, our customers often find places in there systems where staff are working on top of each over or places where the system gets bottle necked. Poorly planned workflow can result in confusion fatigue, muddled processes and increased risk of error.